F.A.Q.

Answers to some commonly asked questions:

When should I rent my uplight order?
You can reserve your light order whenever you want with just a $25 deposit! You may also choose to pay in full if you wish. We recommend reserving as early as possible as they are first come first serve and busy months book up fast!

How do I set the color for my up lights?
Please refer to our set-up guide page where you can find written directions as well as how-to videos detailing the simple procedures for setting up your lights.

When will I receive my up light rental order?
We will ship your order so that it will arrive no later than 1 day before your event, usually sooner. If you are placing a last minute order and need rush delivery, please contact us and we can provide a quote for 3-day, 2-day or overnight UPS shipping.

When do my up lights need to be returned?
Your lights need to be repacked and shipped back to us the first business day following your event. Please refer to the enclosed instruction packet for details.

Oops!…I accidentally damaged or lost one of the up lights! What happens now?
Please inform us of any damaged or missing lights. Accidents happen! You will simply be charged only for the missing or damaged part.

What happens if the date I request is booked and my rentals are not available?
In the event that we are booked for your event date, you will be notified immediately and your credit card will not be charged.

Can I have my up light rentals shipped directly to my venue or other location?
Yes, we will ship your lights to another location other than your billing address. Just add that information in the “Shipping Address” field during the checkout process. Please be sure the venue is willing and able to accept shipments. We are not responsible for unattended shipments.

Is there a minimum rental amount?
Yes, because of the high cost of shipping we ask your rental amount be no less than $30. Shipping is free!

Where do you ship to?
Currently we only ship to the lower 48 United States.

Can my light colors be changed throughout the night or be activated by music?
Yes! The lights have a built in microphone and can be activated by music. The light must be set this way at the beginning of your event or changed manually after the “static” color is no longer needed.

Are up lights just for weddings?
No! In fact, many customers are being creative with our lights and have found many uses for them including popular holiday decorating. Halloween and Christmas parties have become very popular. We also get many requests for special events including: Anniversaries, Quinceañeras, Birthday Parties, Business and Corporate Events, VIP openings and more. Think outside the box, there are many events that these lights can be used for.

How many light do I need for my event?
This is a very personal decision and depends greatly on what effect you are trying to achieve with the lighting. Some customers just use lights as an accent on one table while others want all walls and entrances washed in color. Fore dramatic effects, 10 lights would be the minimum and 25 or more would be recommended based on venue size. The more you rent, the more you save!

 

UplightRental.com
Hampton, VA 23669
(757)637-0054
Website: http://www.uplightrental.com
Email: uplightrental@gmail.com